How do I contact EasyCarrier?

Email us on: help@easycarrier.com.au.

Will EasyCarrier work on the Shopify Basic Plan?

Yes it will!

EasyCarrier needs Real-Time Carrier Shipping (RTCS) enabled. Shopify let’s you enable Real-Time Carrier Shipping on a Basic Plan by:

The other alternative is to sign up with the Advanced Shopify plan (https://www.shopify.com.au/pricing) for $299 p/month where Real-Time Carrier Shipping is part of the plan.

Real-Time Carrier Shipping (RTCS) must be activated before EasyCarrier has been installed. If you installed EasyCarrier before RTCS was activated then you will need to uninstall EasyCarrier, then activate RTCS, and once-again re-install EasyCarrier.

My store has Real-Time Carrier Shipping activated, how do I get EasyCarrier working?

  1. You can install Shopify from your store or install EasyCarrier directly from the EasyCarrier site,
  2. Activate Australia Post or Fastway or both,
  3. That’s it. You’re done.

Real-Time Carrier Shipping (RTCS) must be activated before EasyCarrier has been installed. If you installed EasyCarrier before RTCS was activated then you will need to uninstall EasyCarrier, then activate RTCS, and once-again re-install EasyCarrier.

If you need help activating Australia Post or Fastway, take a look at the video instructions below:

Or you may prefer to follow a step-by-step EasyCarrier activation PDF.

I have registered with EasyCarrier,and activated some carriers now what?

You should first log in to your Shopify Administration and navigate to Settings > Shipping. You should then see EasyCarrier as a Real-Time shipping. You should see EasyCarrier option displayed as below:

EasyCarrier-activated

How do I validate that the EasyCarrier shipping rates are working on my site?

You should navigate to your Shopify storefront and add a product to your cart. Enter in an address (making sure that this address is separate your store address) and continue in through to Checkout You should then see your carrier specific shipping rates displayed like below:

EasyCarrier-shipping-method

Please note that Shopify is responsible for the order in which Shipping methods are displayed.  Shipping methods are typically ordered from cheapest to most expensive.

Does EasyCarrier work in New Zealand?

EasyCarrier now supports New Zealand based stores who want to use Fastway Carrier to ship to New Zealand customers.

And EasyCarrier also supports Australian-based stores who wish to use Australia Post to ship to a New Zealand address.

Does EasyCarrier work in any other countries?

EasyCarrier now supports South African based stores who want to use Fastway Carrier to ship to customers in South Africa.

EasyCarrier also supports Ireland and Northern Ireland based stores who want to use Fastway Courier to ship to customers in Ireland or Northern Ireland.