How do I contact AusCarrier?

Email us on: help@auscarrier.com.au.

Will AusCarrier work on the Shopify Basic Plan?

Yes it will!

AusCarrier needs Real-Time Carrier Shipping (RTCS) enabled. Shopify let’s you enable Real-Time Carrier Shipping on a Basic Plan by:

The other alternative is to sign up with the Advanced Shopify plan (https://www.shopify.com.au/pricing) for $299 p/month where Real-Time Carrier Shipping is part of the plan.

Real-Time Carrier Shipping (RTCS) must be activated before AusCarrier has been installed. If you installed AusCarrier before RTCS was activated then you will need to uninstall AusCarrier, then activate RTCS, and once-again re-install AusCarrier.

My store has Real-Time Carrier Shipping activated, how do I get AusCarrier working?

  1. You can install Shopify from your store or install AusCarrier directly from the AusCarrier site,
  2. Activate Australia Post or Fastway or both,
  3. That’s it. You’re done.

Real-Time Carrier Shipping (RTCS) must be activated before AusCarrier has been installed. If you installed AusCarrier before RTCS was activated then you will need to uninstall AusCarrier, then activate RTCS, and once-again re-install AusCarrier.

If you need help activating Australia Post or Fastway, take a look at the video instructions below:

Or you may prefer to follow a step-by-step AusCarrier activation PDF.

I have registered with AusCarrier,and activated some carriers now what?

You should first log in to your Shopify Administration and navigate to Settings > Shipping. You should then see AusCarrier as a Real-Time shipping. You should see AusCarrier option displayed as below:

auscarrier-activated

How do I validate that the AusCarrier shipping rates are working on my site?

You should navigate to your Shopify storefront and add a product to your cart. Enter in an address (making sure that this address is separate your store address) and continue in through to Checkout You should then see your carrier specific shipping rates displayed like below:

auscarrier-shipping-method

Please note that Shopify is responsible for the order in which Shipping methods are displayed.  Shipping methods are typically ordered from cheapest to most expensive.

Does AusCarrier work in New Zealand?

AusCarrier now supports New Zealand based stores who want to use Fastway Carrier to ship to New Zealand customers.

And AusCarrier also supports Australian-based stores who wish to use Australia Post to ship to a New Zealand address.

Does AusCarrier work in any other countries?

AusCarrier now supports South African based stores who want to use Fastway Carrier to ship to customers in South Africa.

AusCarrier also supports Ireland and Northern Ireland based stores who want to use Fastway Courier to ship to customers in Ireland or Northern Ireland.